airport assistance services
MEET AND GREET AT THE AIRPORT
Our representative will wait with the name board to meet you at the curb, at the meeting point decided within the terminal building or at the passenger bridge if in transfer. (Meeting points vary according to specific airports.)
CHECK-IN ASSISTANCE
Our professional staff will keep the boarding pass ready where possible or assist you during the check-in procedure at check-in counter, without having to wait in airport lines. Our representative will be with you to ensure you receive assistance with seat selection, baggage transactions and boarding.
LOUNGE ACCESS
Our representative will escort you or your guests to the airport lounge so you can relax before your flight and enjoy complimentary snacks and drinks. They will then accompany you to the departure gate when it’s time to board the flight.
UPGRADE AND RE-BOOKING
Our representative will assist you in upgrading your travel class and in re booking a flight in case of cancellation, change in plan, or missed flight.
BAGGAGE HANDLING SERVICES
Porter service includes collecting luggage from your vehicle to the check-in counter. Please notify the number of baggage while making the booking. (An extra fee may apply for porter service at certain airports.)
FAST TRACK - PASSPORT AND CUSTOMS
In order to avoid lines at passport control and custom clearance (where applicable), our professional representative will walk you through the fast track process. Each airport varies depending on the specific rules of airports, airlines and countries.
FLIGHT MONITORING
Our representative will continuously monitor the flight timing and keep you updated so you can relax without worrying about missing the flight.
ESCORT TO AIRCRAFT
Once you have successfully checked-in and completed all of your luggage and security transactions, you will be personally escorted to the departure gate to board your flight. Pre boarding help where eligible and allowed.
MEET AND GREET AT ARRIVAL AIRPORT
Our professional representative will meet you at the aircraft (where allowed), the passenger bridge or the agreed upon meeting point within the terminal building. (Meeting points vary according to specific airports.)
FLORAL WELCOME BOUQUET
Deliver flowers to your loved ones on arriving from a long journey, or setting off on an adventure. Our representative will meet and greet them at the gate or at the entrance of the terminal with a gorgeous bouquet of flowers.
VISA AND SECURITY CLEARANCE
Once you land, our representative will assist you with all the post-flight procedures such as acquiring a visa, currency transaction, customs and security clearances.
CART TRANSPORT INSIDE AIRPORT
Once you deplane, our greeter will transport you in an electric cart from the flight gate to passport control. Please note: Our representative’s access to the gates vary at airports around the world on the basis of the airport security regulations.
PASSPORT FAST TRACK
In order to avoid lines at passport control and custom clearance (where applicable), our professional representative will walk you through the fast track process. Each airport varies depending on the specific regulations of airports, airlines and countries.
BAGGAGE HANDLING SERVICE
Porters will collect your luggage at the baggage claim area and bring them to your vehicle. Please notify the number of baggage while making the booking. (An extra fee may apply for porter service at certain airports.)
SEND-OFF
Our representative will continuously monitor the flight timing and keep you updated so you can relax without worrying about missing the flight.
MEET AND GREET AT TRANSFER AIRPORT
Our professional representative will meet you at the aircraft (where allowed), the passenger bridge or the agreed upon meeting point within the terminal building. (Meeting points vary according to specific airports.)
CART TRANSPORT INSIDE AIRPORT
Our representative will transport you in an electric cart from the flight gate to passport control. Note: rules vary at airports around the world as it relates to our representatives' access to the gates.
VISA AND SECURITY CLEARANCE
Our representative will assist you with all post-flight procedures such as acquiring a visa, currency transaction, customs and security clearances during your stopover.
PASSPORT FAST TRACK
In order to avoid lines at passport control and custom clearance (where applicable), our professional greeter will walk you through the fast track process. Each airport varies depending on the specific rules of airports, airlines and countries.
BAGGAGE HANDLING SERVICE
Porters will assist you through the fast track with your baggage through custom clearance. This service varies depending on the rules and regulations at specific airports and airlines.
LOUNGE ACCESS
Our professional representative will escort you or your guests to the airport lounge to relax before your flight, where you can enjoy complimentary snacks and drinks. Our representative will then accompany you to the departure gate when it’s time to board the flight
FLIGHT MONITORING
Our representative will continuously monitor the flight timing and keep you updated so you can relax without worrying about missing the flight.
UPGRADES AND RE-BOOKING
Our representative will assist you in upgrading your travel class and in re booking a flight in case of cancellation, change in plan, or missed flight.
CONNECTING FLIGHT ACCOMMODATION
Accommodation in airport hotels can be made for passengers with long lay over during transfers. Our representative will assist you with all post-flight procedures such as acquiring a visa, currency transaction, customs and security clearances during your stopover and escort you to the hotel.
ESCORT TO AIRCRAFT
Once you have successfully checked-in and completed all of your luggage and security transactions, you will be personally escorted to the departure gate to board your flight. Pre boarding help where eligible and allowed.
MOBILITY AND HEALTH RELATED SERVICE
- Wheelchair assistance.
- Medical oxygenAirport Assistance.
- Seating accommodationsAirport Assistance.
- Cognitive and developmental assistance.
- Assistance for deaf or hard of hearing.
- Assistance for blind or low vision.
TRAVELING WITH INFANTS
Sometimes you just need another pair of hands when traveling with infants and little kids. We can provide that extra assistance to passengers traveling with small children, allowing adult clients to travel stress-free.
TRAVELING WITH PETS
Whether traveling with a pet, Assist Dogs or comfort animal, we can help make yours and your furry friend’s travel comfortable.
SAFETY ASSISTANT
Airlines do not offer in- flight assistance with any medical services, assistance inside the lavatory, or in actual feeding for passengers with disability. Our safety assistant can take care of all those needs and more. The primary role of the personal safety assistant is to assist a disabled customer exiting the aircraft in case of an emergency evacuation or to establish communication for the required safety briefing, and assist with the medical, feeding and lavatory needs of a disabled customer.
UNACCOMPANIED MINOR SERVICE
MUrgency Airport Assistance service is perfect for any parent who wants to make sure their child gets to/from their plane with ease. A representative will stay by their side and advise a friend or family member of the status along the way.
SPECIAL MEAL
We can make arrangement for special meals in flight and at the airport, according to your dietary needs.
